Get in Touch With Us

This is the page to use when you want a human at Canadia Betting Sites to look at something. Corrections, questions about how we rank mobile sports betting sites, a payout that has stalled, a bonus term that reads differently to how we described it — all of it lands with the editorial team. Email [email protected] and we aim to reply within two working days.

One thing to settle first, because it saves people time: we are an independent comparison site, not a sportsbook. We do not hold accounts, process deposits, verify documents or release withdrawals. If your issue is with a specific operator's balance, KYC check or bet settlement, their support team is the only route to a resolution. We can still help you work out what to ask them, and we log every complaint against the site in question.

Where to send each type of message

Your enquiry	Send to	What to include
Correction or out-of-date detail	[email protected]	The page, the line you are disputing, and where you saw the correct version
Question about our rankings or method	[email protected]	Which sportsbook and which criterion — odds, banking, payout speed
Complaint about an operator we list	[email protected]	Dates, amounts in C$, the payment method used, and what support told you
Partnership or commercial enquiry	[email protected]	The brand, the licensing jurisdiction, and the markets it accepts
Privacy and data requests	[email protected]	The email address you used with us and the request itself

We do not publish a phone number. Betting complaints almost always need screenshots, transaction references and timestamps, and those travel better in writing. It also means there is a record on both sides.

Our commercial relationships, stated plainly

Some links to the sportsbooks on this site are affiliate links, and Canadia Betting Sites may earn a commission when a reader opens an account. That funds the research. It does not buy a position. Ranking order and editorial ratings are set by the team, and a brand that pays more does not move up. If you believe a write-up reads like an advert rather than an assessment, say so — that is a fair thing to email us about, and we would rather hear it from you than not.

Questions about the sportsbooks we rank

The most common messages we get are about specific operators near the top of our mobile betting list. Short notes on the three highest-ranked, so you know what we can and cannot answer for you.

Instant Casino — rated 10.0

It sits first because the mobile browser experience is built around combo betting rather than retrofitted from a desktop layout, and the headline promotion speaks directly to the accumulator-heavy Canadian bettor. The offer is up to 40% extra on combo bets: that is a payout boost tied to leg counts and minimum odds, so the maximum figure applies only to the largest qualifying combinations. Read the leg and odds thresholds before you build a slip around it. Limitation: a boost on multiples does nothing for the reader who bets single-game moneylines on the NHL, and combo-first sites are not always the sharpest on straight point-spread pricing. If you have checked its line on a specific market against another book, send us the comparison — we use that.

Ivibet — rated 9.8

Ivibet earns its position on breadth of markets and a clean mobile bet slip that holds up on in-play. Its sport bonus is advertised up to €150, and that is the point worth flagging: the promotion is quoted in euros, not CAD, so the amount you actually receive depends on the conversion applied at the time and your account currency. Check whether you can hold a C$ balance before depositing. Limitation: euro-denominated promotions mean conversion friction for Canadian bettors, and wagering requirements on sport bonuses are where most complaints to us originate. If Ivibet has applied a rollover you did not expect, tell us the exact term shown at signup.

Betninja — rated 9.7

Betninja appears here for the size and structure of its welcome package — up to $2,500 plus 100 free spins — which is split across sportsbook and casino rather than being a pure sports offer. That suits readers who bet and also spin; it suits nobody who only wants a free bet on the Leafs. The maximum figure requires a deposit at the top of the qualifying band, and the free spins carry their own separate wagering terms. Limitation: hybrid bonuses are harder to clear than they look, because sports wagers and slot wagers often contribute at different rates. Send us a screenshot of the terms page if the contribution rates are unclear and we will look at how we have described it.

What else is on the site

Beyond the sportsbook rankings, the same operators run casino floors, live-dealer rooms and in some cases poker. That is why several names on our list carry casino-flavoured branding — Skycrown's 450% welcome bonus, WSM Casino's 200% up to $25,000 with 50 free spins, DisCasino's 200% up to 10,000 USDT with 10% cashback, and CoinPoker's combo-bet boost of up to 40% all sit alongside sports betting rather than replacing it. If your question concerns a casino balance rather than a bet, say which product it relates to; the terms are usually separate even inside one account. Readers who follow the offshore casino side may also find our coverage of independent casinos outside GamStop relevant, though it is written for a UK audience.

Market coverage questions are also welcome. We look at NHL, NFL, NBA, MLB, soccer, golf, MMA and horse racing through attached racebooks, plus futures, totals, props, same-game parlays and live in-play markets. If a book you use has dropped a market we credited it with, that is a correction we want.

Payment and payout questions we can actually help with

We cannot move your money. We can tell you what to check, and we track patterns across reader reports.

• Deposits — Bank cards, bank wire, money transfer, voucher or player-to-player transfer, Interac where offered, and cryptocurrency. Availability varies by operator and sometimes by province, so confirm on the cashier page before you commit.
• Currency — Where a site supports CAD, use it. Holding a C$ balance avoids conversion spread on every deposit and every withdrawal. Offers quoted in euros or USDT, such as Ivibet's and DisCasino's, will convert.
• Withdrawal speed — Crypto is generally the fastest route once an account is verified; card and wire withdrawals sit behind banking timelines. Advertised speeds are operator claims, not results we have measured.
• Fees and limits — Minimums, maximums and per-method fees are set by each sportsbook and can change. If a fee appeared that the terms did not mention, that is worth reporting to us.
• KYC — Identity verification is the single biggest cause of delayed payouts. Upload documents when you open the account, not when you want the money out.

How we assess the sites before you write to us about them

Our ratings come from documented research, not from play-testing. Nobody on the team claims to have deposited, bet or withdrawn at these operators. We review published terms, cashier pages, market lists, licensing information, app and mobile browser behaviour, and the record of reader reports we receive. Ratings are editorial judgements on a ten-point scale, not aggregated customer review scores, and they are revisited as terms change. The fact-check date on our pages tells you when a page was last verified.

Reader email is a real input into that process. A pattern of stalled withdrawals or shifting bonus terms changes a rating faster than anything else we have.

Eligibility, legality and responsible play

The sportsbooks listed here accept bettors from across Canada and operate under international licences. That is not the same as approval by a Canadian authority, and none of them is licensed or regulated by a provincial regulator. Online sports betting sits in a grey area for Canadians: provinces run their own regulated offerings and set their own rules, and the consumer protections attached to a provincially licensed site do not transfer to an offshore one. Dispute resolution runs through the operator's own process and its licensing jurisdiction.

Minimum age is 18 or 19 depending on your province or territory, and it is your responsibility to know which applies where you live. If you are unsure whether betting with an international operator is appropriate in your situation, take independent advice rather than ours.

If gambling has stopped being enjoyable, use the deposit limits, time-outs and self-exclusion tools inside your account, and contact a provincial problem-gambling service — most run free, confidential helplines. Mention it in your email if you want us to point you toward the resources available in your province, and we will keep the reply brief and private.

Before you hit send

1. Name the sportsbook and the page on hospitalreport.ca you are referring to.
2. Give dates, amounts in C$ and the payment method, if money is involved.
3. Attach screenshots of terms or support replies rather than paraphrasing them.
4. Say what outcome you are after — a correction, an answer, or simply a record.

Every message is read by a person. We do not treat an auto-reply as a response, and we will tell you honestly when something falls outside what an independent comparison site can do. If you are still deciding between the books on our list rather than reporting a problem, start with the one whose banking and market coverage matches how you actually bet, and take the bonus as a secondary factor — it usually is.