Network Seminar - November 19, 2008

Dr. Ben Chan is the inaugural Chief Executive Officer of the Ontario Health Quality Council, and a leading figure in quality measurement and quality improvement in Canada. As the former CEO of the Health Quality Council (HQC) in Saskatchewan, Dr. Chan led an ambitious agenda to report to the public on quality and implement quality improvement programs to improve chronic disease management; reduce waiting times in cancer care, emergency departments and family practice; and prevent adverse events in ICUs and long-term care facilities. In 2006, the HQC received the Saskatchewan Health Excellence Award for its pioneering work, and Dr. Chan was named Canada's Outstanding Young Health Executive by the Canadian College of Health Service Executives, and Distinguished Alumnus of the Year by Victoria College, University of Toronto. 

Dr. Chan is a former Senior Scientist with the Institute for Clinical Evaluative Sciences (ICES) in Toronto, where he authored over 60 publications on health human resource planning and quality of care. Dr. Chan has worked as a part-time locum general practitioner in 70 rural communities and 8 provinces and territories across Canada. He received his BSc and MD from the University of Toronto, where he was awarded the Moss Scholarship, the university's highest undergraduate award. He also holds a Master of Public Health from Harvard and Master of Public Affairs from Princeton.

Network Seminar - November 19, 2008


This presentation will outline the history of accountability agreements in Ontario and present provocative ideas on how to make them more effective tools for system-wide quality improvement. The presentation will explore questions such as: How well do current indicators actually measure quality? How effective is our process for setting targets for improvement, and the mechanisms for ensuring targets are met? How aligned are accountability agreements at different levels of the system aligned with each other, and aligned with accreditation processes, quality improvement and public reporting initiatives?